Operational Finance & Infrastructure
Systems & Process Optimisation
In Action
System evaluation and selection
Identified and implemented a scalable ERP solution fit for group-wide operations.
Change management
Led user training, team workshops, and post-launch support to ensure adoption.
Cost control
Reduced reliance on legacy hardware and external system support.
Stakeholder engagement
Balanced technical, financial, and operational input to shape implementation priorities.
Process reengineering
Mapped and standardised workflows to eliminate duplication and manual workarounds.
Scalability and integration
Future-proofed infrastructure to support growth, reporting, and audit alignment.
Systems & Process Optimisation
Modernising ERP across a multi-entity group.
Replaced legacy complexity with a scalable cloud solution — transforming reporting, control, and collaboration.
Challenge
The business was relying on a legacy ERP system with limited functionality and high dependence on third-party IT support. It was inflexible, expensive to maintain, and lacked the visibility and control needed to support a growing, multi-entity group. Reporting required workarounds, hardware investment was ongoing, and staff engagement with the system was low.
Approach
I conducted a market review of ERP alternatives, focusing on cloud capability, future-proofing, and internal usability. After selecting the platform, I led the entire migration process — including configuration, stakeholder engagement, and training. I worked cross-functionally with finance, operations, and IT to map requirements, preserve data integrity, and ensure seamless go-live.
The new ERP system delivered not only increased internal control and real-time visibility, but also introduced cloud-based document storage, user-friendly reporting, and automated workflows. I facilitated group workshops, held 1:1 sessions to address change resistance, and ensured post-implementation support was in place to drive adoption.
Impact
Replaced an outdated system with a cloud-based ERP aligned to group needs.
Improved reporting accuracy, audit control, and process transparency.
Reduced dependency on external IT support and ongoing hardware costs.
Increased staff confidence and engagement through tailored training and support.
Positioned the business with a scalable platform for future growth and integration.
